Maintenance & Repairs

• Check the boiler pressure gauge — it should read approximately 1.5 bars. If low, use the filling loop to top up the pressure, then restart the boiler.
• Try switching the boiler off and on again to reset it.
• If the issue is simply low pressure and an engineer is called out, the cost of the callout will be passed to the tenant.
• If you have a prepayment gas meter, never allow it to run out. This can cause a boiler lockout and the cost of an engineer to relight will be charged to the tenant.

• Locate your consumer unit (fuse box) and check if any switches have tripped to the off position.
• Unplug all appliances from the sockets.
• Flip the tripped switch back on.
• Plug appliances back in one at a time to identify which item is causing the trip. If you identify a faulty appliance, stop using it and report through maintenance.

From the property above:

• You must contact the property above directly to alert them to the leak.
• If the situation is urgent and you cannot reach the neighbour, contact the fire brigade who can isolate the water supply. Then report any damage through maintenance.

From the roof:

• Place a bucket or container to catch the water and minimise damage.
• Report the issue through maintenance. Please note that roof repairs cannot be carried out during severe weather conditions.

• Before reporting, check the pump filter for blockages (usually located behind a small panel at the bottom front of the machine).
• If a blockage is found to be caused by a tenant's personal item (e.g. coins, hair clips), the cost of the callout will be charged to the tenant.

• Try pouring boiling water down the drain followed by a shop-bought drain unblocker before reporting.
• Never flush baby wipes, makeup wipes, kitchen roll, or sanitary products down the toilet — only toilet paper should be flushed.
• If a blockage is found to be caused by items that should not have been flushed, the cost of the callout will be charged to the tenant.

• Open windows regularly to allow fresh air to circulate, even in colder months.
• Always use extractor fans when cooking or bathing.
• Avoid drying clothes on radiators — use a clothes horse near an open window or a tumble dryer where available.
• Heat the property consistently rather than in short bursts, as uneven heating encourages condensation.